In restaurants, a single bad shift
can become a reputation problem!
Food quality issues like cold fries, burnt chicken, missing items, and wrong orders spread fast across delivery apps and Google.
Service issues like rude staff, long wait time, and hygiene concerns damage trust instantly.
When it stays in chats and screenshots, nothing is tracked, nothing is owned, and it happens again.
Sira flags critical restaurant topics like food safety, hygiene, severe staff behavior, and “never ordering again” signals, then creates an incident with the original review and full context.
Every incident has an owner, priority, and status so ops teams, branch managers, and customer care move from “we saw it” to “it’s handled” quickly.
Track resolution and monitor recurrence by branch, channel, and shift so you confirm the issue stopped, not just that a reply was posted.